KliP - "CLICK2TALK"
People use the internet to compare prices, shop, and to take advantage of other services, which is making pre and after-sale support more and more important to them. To provide a great user experience and satisfaction, someone needs to be available to provide additional information to the users. The simplest way to achieve that is with a phone call, since the user can simply explain where on the website they are located, and what they want to know. This worked when people only used their computers to browse and could easily call to obtain additional information. It gets harder, if they are using just their smartphone. The need to find the phone number, and browsing the website while also participating in a call noticeably worsens the user experience, possibly costing you a customer.
That's why you, as a website manager, need a direct communication channel to your users and as much useful data as you can get about them (who is the user, what's their history, etc.) at the start of communication. Some times text messages will suffice, other times a video connection will be needed; for example, showing damage directly to an insurance agent.
KliP - "CLICK2TALK" solves these kinds of problems. It is a widget that is installed on your website and allows your visitors to communicate directly with you (text, audio, video, screen) and works as a contact form outside business hours. In addition to that, KliP can be used by your employees for internal communication (similar to and with the same functionality as Skype).